Privacy Policy

1. Information We Collect

Personal Information

When you purchase SSL certificates or use our services, we may collect the following personal information:

• Name and contact information (email, phone, address)
• Company or organization details
• Domain names and website information
• Payment information (processed securely through third-party providers)
• Technical information for certificate validation and support

Usage Information

We automatically collect certain information about how you use our website:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website and search terms used
• Device and operating system information

2. How We Use Your Information

We use the information we collect for the following purposes:

• Certificate Issuance: To validate domain ownership and organization details
• Customer Support: To provide technical assistance and respond to inquiries
• Payment Processing: To process transactions and prevent fraud
• Service Improvement: To analyze usage patterns and improve our services
• Communication: To send service updates, security alerts, and promotional offers
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing

We may share your information in the following circumstances:

Certificate Authorities

We share validation information with trusted Certificate Authorities (DigiCert, Sectigo, GeoTrust, etc.) as required for SSL certificate issuance and compliance with industry standards.

Service Providers

We work with third-party service providers for:

• Payment processing (Stripe, PayPal)
• Customer support systems
• Email delivery services
• Website analytics (Google Analytics)
• Cloud hosting and data storage

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and the safety of our users.

4. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmission
• Secure data centers with 24/7 monitoring
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Payment card industry (PCI) compliance

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@my-ssl.com or use our online form.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

7. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Customer account information: Until account closure plus 7 years
• Certificate validation data: As required by CA/Browser Forum guidelines
• Transaction records: 7 years for tax and legal compliance
• Support communications: 3 years for service improvement

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) with service providers
• Adequacy decisions for data transfers to approved countries
• Privacy Shield or equivalent frameworks where applicable

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications for material changes
• Updating the "Last Updated" date at the top of this policy